or call now : +44 (0)20-861-12712

FAQ

Am I covered for loss or breakages during delivery?

This is dependent on the courier companies terms & conditions.


Are samples available free of charge?

Please call us on +44 (0)28 85556800 to discuss.


Can I open a trade account?

Yes, please complete our online application form here

Can I access technical assistance?

Yes. Please call us on +44 (0)28 85556800 to discuss.


Can I get a rebate on large scale purchases?

Please add required products to a quote cart, send us your RFQ documentation or call us on +44 (0)28 85556800 to discuss.


Can I get cable cut to order?

Please call us on +44 (0)28 85556800 to discuss.


Can I Pay by credit / debit card?

Yes – enter your card details as normal in the Checkout page. If you have any difficulty, please call us on +44 (0)28 85556800


Can you source products not currently shown on our web site?

Yes - Please, fill in Brand name, Product number etc. here
Alternatively, please call us on +44 (0)28 85556800 to discuss.


What is the cut off time for same day dispatch?

Orders received before 4pm will be dispatched for next day delivery to ROI and N.Ireland. Orders received before 1pm will be dispatched for next day delivery to the UK.


Is there a returns charge?

Yes, please see our delivery details for more details


What is it minimum order amount for free carriage?

Orders in excess of £200 will receive free carriage in thge UK.


Is there a warranty on all purchase?

Yes, we offer a warranty dependent on the manufactures warranty. Please see terms and conditions for more details.


Can you provide same day delivery?

Yes, we can provide this to the counties surrounding our shop locations. (e.g. Monaghan, Cavan, Fermanagh, Louth and Meath) However, this is not guaranteed, Please call us on +44 (0)28 85556800 to discuss..


What is the difference between “Add to Cart” and “Add to Quote”?

We offer trade and project discounts for larger orders. If you have a large order, please add all your required items to a Quote list by clicking “Add to Quote” and we will respond with our best price. Otherwise, for immediate order, please “Add to Cart”

What is the ROI & UK standard carriage rate for orders under €100?

Yes, please see our delivery details for more details